Jelibet Privacy Policy

1 About This Policy

This Privacy Policy applies to all users of the Jelibet website and platform, including visitors who have not registered an account and members who actively use our gaming services. It covers how we handle data across all areas of the platform — from account registration and deposits to gameplay, withdrawals, and customer support interactions.

Jelibet is designed specifically for players in the Philippines. All data collection and processing practices described in this policy are intended to support the delivery of a secure, reliable, and personalised online gaming experience for our Philippine members.

This policy may be updated from time to time. When changes are made, the revised version will be published on this page with an updated effective date. We encourage you to review this policy periodically, especially if you continue to use the platform after any update.

2 Information We Collect

We collect different types of information depending on how you interact with the platform. This includes information you provide directly, information generated through your use of our services, and technical data collected automatically.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your consent.

3 How We Use Your Information

The data we collect is used strictly to operate the platform and deliver a secure, high-quality gaming experience. Specific uses include:

• Account management: Creating and maintaining your Jelibet account, verifying your identity through the KYC process, and managing login security including OTP authentication.
• Payment processing: Handling deposits and withdrawals in Philippine Peso through supported local payment channels, including bank transfers and e-wallets.
• Platform operation: Running game sessions, calculating outcomes, maintaining bet records, and managing your balance and bonus activity.
• Customer support: Responding to your inquiries, resolving disputes, and maintaining records of support interactions for quality and accountability purposes.
• Security and fraud prevention: Monitoring account activity for unusual patterns, verifying transaction legitimacy, and protecting the platform and its users from fraud and abuse.
• Service improvement: Analysing usage patterns to improve platform performance, fix technical issues, and develop features that better serve our players.
• Responsible gaming: Monitoring gameplay behaviour to identify potential signs of problem gambling and providing tools that support responsible play.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or enforcement authorities.

We do not use your data for automated decision-making that produces significant legal effects without human review.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered member — including account management, payment processing, and game delivery.
• Legitimate interests: We process certain data to protect the security of our platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Legal obligation: Some data must be retained or disclosed to comply with applicable legal and regulatory requirements.
• Consent: Where we rely on your consent — such as for optional communications — you may withdraw that consent at any time by contacting support.

5 Sharing Your Information

Jelibet does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment providers: When you make a deposit or request a withdrawal, we share the minimum necessary information with your chosen payment channel (such as a bank or e-wallet provider) to process the transaction.
• Identity verification services: Third-party KYC providers may receive your identity documents and details to complete the verification process. These providers are contractually bound to handle your data securely and only for verification purposes.
• Technology and platform partners: Game providers and platform infrastructure partners may process certain gameplay data to operate their services. These partners are not permitted to use your data for their own marketing or independent purposes.
• Legal and regulatory authorities: We may disclose your data if required to do so by law, court order, or lawful request from a government or enforcement body.
• Business transfers: In the event of a merger, acquisition, or sale of the platform, your data may be transferred as part of that transaction. We will notify you of any such change that materially affects how your data is handled.

6 Cookies and Tracking Technologies

Jelibet uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how it is being used. These technologies help us remember your session, maintain your login state, and analyse general usage patterns.

• Essential cookies: Required for core platform functions like login sessions and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the user experience. These are processed in aggregate and are not linked to identifiable individuals.
• Preference cookies: Remember settings you have chosen, such as display preferences or notification options.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may limit your ability to use certain features of the platform, including logging in to your account.

7 Data Security

We take the security of your personal data seriously. Jelibet uses a combination of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your device and the Jelibet platform is protected using SSL (Secure Sockets Layer) encryption.
• OTP authentication: One-time passwords are used to verify your identity during login and key account actions, adding a layer of protection beyond your password.
• Access controls: Internal access to personal data is limited to staff who require it to perform their specific roles. All access is logged and regularly reviewed.
• Secure storage: Account and transaction data is stored on secured infrastructure with access controls, firewalls, and regular security assessments.

While we apply rigorous security practices, no system is entirely without risk. You also play an important role in keeping your account secure — never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

8 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. The general retention periods we follow are:

• Account data: Retained for the duration of your account and for a defined period after account closure, as required by applicable law.
• Transaction records: Financial transaction data is retained for a minimum period in line with standard record-keeping requirements.
• Support communications: Records of support interactions are retained for a reasonable period to support dispute resolution and service quality monitoring.
• Gaming history: Bet and gameplay records are retained to support account integrity, dispute resolution, and responsible gaming oversight.

When data is no longer needed and no legal obligation requires us to keep it, we will securely delete or anonymise it.

9 Your Rights Over Your Data

As a Jelibet member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or at [email protected].

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

10 Responsible Gaming and Data

Part of how we use your data is to support responsible gaming. Jelibet is a platform for adults aged 21 and above, and we use gameplay and account data to help identify patterns that may indicate a player is experiencing difficulty managing their gaming activity.

If our responsible gaming systems flag an account, a member of our team may reach out to check in and offer information about available tools — such as deposit limits, session time controls, or self-exclusion options. This use of data is carried out with the genuine aim of supporting player wellbeing, not for commercial purposes.

To learn more about the tools available to you, visit our Responsible Gaming page.

11 Children and Minors

Jelibet is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account and delete the associated data.

If you believe a minor may have accessed or registered on the platform, please contact our support team immediately so we can investigate and act accordingly.

12 Contact and Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a complaint about how your personal information has been handled, please get in touch with us:

• Live chat: Available directly on the Jelibet platform, 24/7.
• Email: [email protected]

We aim to resolve all privacy-related concerns promptly and in good faith. If you are not satisfied with our response, you may have the right to raise the matter with an applicable data protection authority in your jurisdiction.